Account & data
Delete your MoneyTing account
In short
- Email info@navotrix.com from your registered number’s mailbox (or state that number in the email) and ask us to close your account.
- We erase account data on our servers unless the law requires us to keep a limited record.
- Payment history on your phone is separate — clear it in the app or uninstall MoneyTing.
How to request account deletion
- Send an email to info@navotrix.com with the subject line Delete MoneyTing account.
- Include your registered mobile number (the number you used to sign in with OTP). You may also write from the Support section inside the MoneyTing Android app.
- We may verify your identity (for example with an OTP to that number) before we act.
- After verification we close the account and erase associated personal data as described below.
Phone support: 7016578206 (India).
What we delete from MoneyTing servers
When your account deletion request is completed, we erase or de-identify:
- Your account phone number and sign-in / session records
- Optional profile details (name, business name, city, state, pincode)
- Legal consent records linked to your account (or retain only what the law requires)
- Account status and related customer records needed to operate the account
- Share Notifications relationships and shared-alert records linked to your account (amount, currency, source app, timestamp, and delivery status)
Personal payment detection does not upload notification text, UTRs, or VPAs to our servers — those stay on your device for voice alerts and local history. If you used Share Notifications, closing the account also erases the limited shared-alert rows described above. Revoking a share link earlier stops future sharing but does not necessarily erase alerts already delivered to another person’s device.
What may be retained
- Information we are required to keep under Indian law or for security / fraud prevention, for the period the law allows
- Sanitized administrative audit logs that are not intended to store OTP codes, access tokens, or full legal-document bodies
Uninstalling the app or signing out does not by itself delete your server account. You must request deletion using the steps above.
Data that stays only on your phone
Local payment history (up to 500 records), voice settings, and similar preferences are stored on the device. To remove them without deleting the server account:
- Use Clear history in MoneyTing, and/or
- Uninstall the app (removes local app data from that device)
How long deletion takes
We aim to acknowledge requests promptly and complete account erasure within a reasonable period under the Digital Personal Data Protection Act, 2023 and its rules, after we verify your identity.